The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 5 - 7 business days
- Europe : 3 - 5 business days
- Australia, New Zealand and Oceania : 7 - 14 business days
- Asia Pacific : 7 - 14 business days
- Latin America and the Caribbean : 5 - 7 business days
- North Africa and the Middle East : 5 - 7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalised orders
We accept custom orders, either you want to order a totally new design or change something about existing one.
We can make a jewelry piece with different stones, stone colors, different size and material.
Please let us know about custom order by sending a message or pressing 'Request a Custom Order'.
Additional fees may apply due to different materials.
All of our rings are sized in US sizing scale.
You can use ringsizes.co to check which size do you need.
The best way to get the right size of the ring is to measure the diameter of the ring you have in millimeters and send us through the details.
Gift wrapping and packaging
All jewelry come in a beautiful navy gift box wich has our logo inside. The gift box is wrapped with a satin.
Additionally the gift box is placed in black shipping box with our logo sticker on it.
Keep your jewelry away from chemicals that can damage precious metals and some of the gemstones. Keep it away from everyday use products as well like - hair spray, perfume, body lotion etc.
It is best not to wear jewelry when performing any sports.
For jewelry with gemstones cleaning it is best to use a soft brush and mild soapy water.
Clasp the chains and prevent them from tangling.
Keep your jewelry in wooden boxes or in velvet jewelry box.
How much time does it take to make custom jewelry order?
It depends on size of the product, it's dificulty and gemstones in stock.
If we will need to order gemstones for a special order it can take from 2-3 weeks.
Otherwise it takes from 1-2 weeks while it's finished.